Common Unsuccessful SMS errors

For more information about why your SMS was unsuccessful, please click the ⚠️(red triangle) icon to view more details:

Common errors:

Links mentioned above:

- ErrorCode: 3XXXX7 - How to check message logs here

- ErrorCode: 3XXX2 / Authenticate - Check out Why your account is suspended

Solution:

You can try to enable geo permission here. However, to guarantee two-way messaging (receiving incoming messages from end-users), you

must use a number from the same country as your recipient.

It's best to buy a phone number for the country your contact is in and use that as the default one. And delete the old default Twilio number.

Since the current leads will be stuck with the original Twilio number as explained here:

If you want to keep the original Twilio number, you can assign the phone number to the user, then assign the lead to the user, then you will be able to send from the new number.

Another way is to recreate the contact.

More information:

https://www.twilio.com/docs/api/errors

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